Terms and Conditions

Terms & Conditions for LearnLab by BetterWorx 

By registering, purchasing, or accessing our eLearning services (the “Programme”) delivered via our online learning platform (the “Platform”), you agree to these Terms and Conditions.

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1. Definitions

• Fees: Amounts payable for access to the Programme.
• GST: Goods and Services Tax under New Zealand law.
• Personal Information: Meaning under the Privacy Act 2020.
• Subscription Period: Period of access defined at purchase.

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2. Account Setup and Access

• Access is provided through the Platform for the Subscription Period. You should not share logins and passwords.

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3. Permitted Use and Restrictions (copyright)

• You must use the Platform lawfully and not interfere with others’ accounts. All learning content—including videos, text, quizzes, and graphics are protected by copyright. You must not copy, adapt, redistribute, reverse-engineer, or create derivative works from the Programme or Platform. Unauthorized sharing, adapting, copying, distributing, displaying, or commercialising any part of the content is prohibited.

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4. Fees, Invoicing, and Payments

• Fees are payable as stated at checkout, order form, or invoice. Fees are exclusive of GST unless stated. Invoices are payable by the 20th of the month following invoice date; late fees may apply.

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5. Cancellations, Refunds, Expiry, and Extensions

• Cancellations with refund may be permitted when requested in writing, providing the login has not been activated, and the purchase was completed within 30 days. Training access expires after 90 days unless otherwise stated. Extensions may incur an administration fee.

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6. Changes to these Terms

• We may update these Terms and Conditions at any time. Continued use indicates acceptance.

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7 Data You Submit and How We Use It

• We may use submitted data to operate, improve, maintain, and secure the Programme and Platform.

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8 Privacy

• We handle Personal Information in accordance with our Artificial Intelligence and Privacy policies (available on request), and the Privacy Act 2020. We may disclose information where required by law or to enforce these Terms.

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9 Marketing Communications

• You may receive promotional emails and can unsubscribe at any time.

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10 Intellectual Property

• We own all intellectual property in the Programme, Platform, and materials. You receive a limited, non-transferable licence to use during your Subscription Period.

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11 Confidentiality

• Both parties must keep confidential information confidential unless required by law.

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12 Warranties and Disclaimers

• The Programme and Platform are provided as-is. We do not guarantee error-free performance.

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13 Limitation of Liability

• We are not liable for indirect or consequential loss. Liability is limited to fees paid in the prior 12 months.

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14 Suspension and Termination

• We may suspend access for non-payment or material breach.

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15 Force Majeure

• Neither party is liable for delays outside reasonable control.

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16 Governing Law

• These Terms are governed by New Zealand law.