Privacy policy

1. Introduction

This Privacy Policy explains how BetterWorx and Construction Health and Safety New Zealand (CHASNZ) collects, uses, and protects your personal information when you use our Learning Management System (LMS). By registering for or purchasing access to our online learning, webinars, events, workshops, or training resources, you agree to the terms of this Privacy Policy.

2. Who We Are

CHASNZ is a New Zealand organisation focused on improving health, safety, and wellbeing across the construction sector. BetterWorx is a subsidiary of CHASNZ and provides consulting and digital solutions focused on safety, compliance, and injury prevention. Through this Learning Management System, BetterWorx provides access to professional learning, international training materials, and practical resources designed to strengthen capability and performance within the industry.

3. Information We Collect

We collect information that enables us to provide and improve our services, including:

• Personal information: name, email address, phone number, organisation, and job title.

• Account information: registration details.

• Payment information: billing details and transaction records (note: payments are processed via secure third-party providers; BetterWorx and CHASNZ do not store full credit card details).

• Learning and participation data: course enrolments, completions, assessments, certifications, and event attendance.

• Technical information: IP address, browser type, device details, and usage analytics for security and performance monitoring.

4. How We Use Your Information

Your information is used to: • Process registrations, purchases, and access to courses, webinars, and events.

• Deliver learning experiences, track progress, and issue certificates.

• Communicate confirmations, updates, and service-related notices.

• Improve course content, platform performance, and user experience.

• Meet our reporting, audit, or legal obligations under New Zealand law.

We may also use aggregated, de-identified data to understand learning trends and improve our industry offerings.

5. Sharing Your Information

We may share information with: • Trusted service providers who support our Learning Management System, payment systems, or event operations (under strict confidentiality and data protection requirements).

• Partner organisations involved in co-branded training or events, only where necessary and with your consent.

• Regulatory or legal authorities if required by law.

We do not sell or rent personal information to any third party.

6. Payment and Security

All payments are processed through secure, PCI-compliant third-party gateways.

BetterWorx and CHASNZ do not store or have access to your full payment card information.

We maintain reasonable technical and organisational safeguards to protect personal data against loss, misuse, or unauthorised access.

7. Data Storage and Retention

Your information is stored securely in New Zealand or with reputable cloud service providers that comply with the New Zealand Privacy Act 2020.

We retain your data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes.

8. Marketing Communications

We may send you updates about new courses, webinars, and industry initiatives.

You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

9. Cookies and Analytics

Our Learning Management System uses cookies and analytics tools to:

• Enable essential site functions and improve usability.

• Analyse usage and engagement to enhance learning experiences.

• Tailor content and recommendations based on user behaviour.

You can manage or disable cookies through your browser settings, but doing so may affect some features.

10. Updates to This Policy

BetterWorx or CHASNZ may update this Privacy Policy from time to time.

The most current version will always be available on our LMS website and will include the effective date of any changes.

11. Contact Us

If you have any questions or concerns about how your personal information is handled, please contact:

Privacy Officer – CHASNZ

Email: info@chasnz.org

Website: www.chasnz.org

P.O. Box 91094, Victoria Street, Auckland 1142, New Zealand